Terms of Sale
Clear terms for ordering a BeONE Mobile SIM directly from our website.
Seller and scope
Techwiz Ventures (Registration no. 202403189566) sells physical SIM cards through beone5g.my as an authorized BeONE Mobile dealer serving customers across Malaysia. These terms take effect on 3 October 2026 and cover only orders placed directly on this website. Other sales platforms have their own prices, delivery charges and terms.
What you buy
A website order may contain 1 to 5 SIM cards. The SIM price on this website is RM0.00 each. Data plans, top-ups and network service are not included. You must register the SIM after receiving it before choosing and purchasing an applicable data plan, subject to BeONE Mobile’s registration and plan terms.
Price and payment
Delivery is charged once per order, regardless of SIM quantity, according to the destination state. The full amount in Malaysian ringgit is shown before you press Make Payment. HitPay processes payment on its hosted page. An order is treated as paid only after our system receives verified payment confirmation; returning to the status page alone is not proof of payment.
Acceptance and delivery
After payment is verified, we send a confirmation and private status link to the email you provided. Acceptance of an order is subject to stock availability and our ability to deliver to your address. Please provide an accurate name, phone number and address. We send courier and tracking details after dispatch. Estimated delivery is 3 to 10 business days after payment confirmation; courier delays or remote destinations may affect that estimate. If we cannot fulfil an order, we will contact you and arrange an appropriate refund.
Cancellation, problems and refunds
To cancel before we hand your order to the courier, contact us promptly with the order number. We will try to stop dispatch and refund a successfully cancelled order. If a SIM is wrong, damaged, missing or materially different from the order, contact us through the Contact page with your order number and details of the problem. We will investigate and provide an appropriate remedy, including replacement or refund where due, without limiting your rights under Malaysian consumer law. We will not charge you for re-delivery caused by our error or a defect.
Registration and service support
SIM registration, identity checks, activation, number eligibility and plan use are subject to BeONE Mobile’s processes and terms. We do not guarantee registration approval, network coverage or availability of a particular plan. For account or network issues after activation, use BeONE Mobile’s official support channels.
Contact and governing law
For order questions, cancellation or complaints, contact Techwiz Ventures at support@wizlink.my · 601130302400 · 18-23A, Menara Mutiara Central, Jalan Desa Aman 1, Cheras Business Centre, 56100, W.P. Kuala Lumpur or https://beone5g.my/contact. Keep your order number and private status link. Malaysian law applies to these terms, and nothing here removes consumer rights that cannot lawfully be excluded.
We are here to help.
For questions about an order, your information, or these terms, contact our team.